Return & Refund Policy

At UniqRepair.com, we sell AC fan motors, compressors, and other AC spare parts supplied by PICL. Due to the nature of these products, all sales are final and we do not accept returns or provide refunds for products that have been ordered correctly and received in good condition.

1. No Return or Refund

We do not accept returns, cancellations, exchanges, or refunds for products after delivery, including but not limited to:

  • AC fan motors

  • AC compressors

  • Other AC spare parts and components

  • Products ordered incorrectly by the customer

  • Products that are no longer required by the customer

  • Products that have been installed, used, tested, modified, or damaged after delivery

Customers are requested to verify the product specifications, model, capacity, compatibility, and other relevant details before placing an order.

2. Product Received Broken or Damaged

A return/replacement will be considered only if the product is received physically broken or damaged.

To claim a replacement for a damaged product, the customer must:

  1. Record a continuous, clear unboxing video while opening the package.

  2. Ensure that the shipping package, product, labels, and visible damage are clearly shown in the video.

  3. Contact UniqRepair.com as soon as possible after delivery and submit the unboxing video and relevant order details.

  4. Keep the original packaging and the damaged product safely until the claim has been reviewed.

An unboxing video is mandatory for damage-related claims. Claims without valid unboxing video proof may not be accepted.

3. Replacement Process

If the damage is verified and the claim is approved, the replacement will be processed through PICL, the product supplier/manufacturer.

UniqRepair.com will coordinate with the customer and PICL for the replacement process. The replacement is subject to verification and approval by PICL.

Replacement of a damaged product does not constitute a general return or refund option.

4. Refunds

No refunds will be provided for products purchased through UniqRepair.com, except where required by applicable law.

Where a damaged-product claim is approved, the standard resolution will be replacement of the product through PICL, rather than a refund.

5. Important Customer Responsibility

Customers should carefully inspect the package at the time of delivery and record the complete unboxing process before opening or handling the product.

UniqRepair.com is not responsible for damage that occurs after delivery due to improper handling, installation, testing, electrical connection, modification, misuse, or other customer-related causes.

6. Contact Us

For any damaged-product claim, please contact us with:

  • Order number

  • Customer name and contact details

  • Photographs of the package and product

  • Complete unboxing video

  • Description of the damage

Our team will review the information and coordinate with PICL for further action.

By placing an order on UniqRepair.com, the customer acknowledges and agrees to this Return & Refund Policy.